Privacy Policy & SMS Communication Terms
At One Circle, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices for email, phone calls, and text messages related to Home Readiness Surveys and One Circle updates.
1. Information We Collect and How We Use It
When you fill out a form or contact us, we may collect information such as your name, phone number, email address, property address, and details about your request. If you schedule a Home Readiness Survey, we may also collect notes and photos related to the property for documentation and follow-up.
We use this information to:
-
Schedule and manage your Home Readiness Survey
-
Provide service-related updates and coordination
-
Respond to your questions and requests
-
Send company updates/newsletters only if you opt in
How We Share Information
We may share personal information with trusted service providers who help us operate our business (for example, website hosting, CRM, phone/SMS providers) and with our on-property service partners only as needed to schedule surveys, coordinate requested services, or complete work you authorize. We do not sell your personal information.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
2. Phone, Email, and SMS Terms
If you provide your contact information, you may receive:
-
Conversational messages (two-way messages about your request or scheduling)
-
Informational messages (confirmations, reminders, service updates)
-
Promotional messages (company updates, events, newsletter) only if you opt in
For SMS messaging: Message & data rates may apply. Messaging frequency may vary.
To opt out of SMS at any time, reply STOP. For help, reply HELP or contact us at [your support email/phone].
Email: You can unsubscribe at any time using the link in our emails.
Phone calls: You may request we stop calling you by contacting support.
3. Your Choices and Opt-Out
You can opt out at any time:
-
SMS: Reply STOP to cancel texts (reply HELP for support)
-
Email: Use the unsubscribe link in any email
-
Calls: Contact us and request do-not-call
If you opt out, we may still contact you as necessary to complete a transaction or fulfill a request you initiated (for example, confirming an appointment you asked us to schedule), unless you ask us not to.
SMS opt-out: Reply STOP to cancel text messages. Reply HELP for support.
For email unsubscribe or call preferences, please contact Blaine: (970) 475-4377 or blaine@onecallonecircle.com.